Disaster Support Services

Emergency Call Center Services

Aviem International, Inc. offers emergency call center services for our airline clients who are interested in high quality, cost effective services that meet or exceed the requirements established by the Aviation Disaster Family Support Act of 1996 and the Foreign Air Carrier Family Support Act of 1997.

What we provide
1. A toll-free 800 number for inclusion in your press releases to the media/public.
2. Activation within 30 minutes of your notification to activate.
3. Upon receipt of your initial passenger manifest we can inform family members whether or not a family member’s name is listed on the manifest.
4. Upon receipt of your confirmed manifest, we will begin the continuous process of notifying family members of those passengers on the flight.
5. Travel and other logistical arrangements for families wishing to travel to the accident site.
6. Coordination with the Family Assistance Center established at the accident site to ensure full support for families.
7. Full support for those families choosing not to travel to the accident site and daily updates to those families as required by the Aviation Disaster Act.
8. Full telephone support to families even after the Family Assistance Center is closed for as long as you need us to remain open.

The Aviem Difference

• Quality Personnel – The Aviem Call Center is located in the Salt Lake City area, which has one of the most highly educated and multilingual work forces available in the U.S. We also have one of the lowest turnover rates for call centers in the U.S.
• Sufficient Capacity – Aviem offers a minimum of 100 agents positions to answer your inquiry calls and has up to 550 positions available to ensure we can handle any volume of calls.
• Specialized Training - Our training is designed specifically for telephone communication techniques where there are no visual cues. We also conduct recurrent training on a regular basis to ensure our agents maintain their proficiency.
• Advanced Technology – Aviem uses industry-leading technology to support our call center operations and to ensure optimum communications and information flow between Aviem and our customers.
• Experience – Our family support specialists have a broad base of experience in working with families and survivors in the crisis environment

Pricing
Aviem’s offers competitive pricing. In addition, we know each customer is different and we work with each customer to develop a program that fits your needs.

Contact Us
Please contact us should you have any questions or need additional information. We are also happy to have you visit our call center.

U.S.

Jeff Morgan
2475 Northwinds Parkway, Suite 200
Alpharetta, Georgia 30004
770-753-6292 (Phone)
678-623-0437 (Fax)
jeffmorgan@aviem.com