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2006 Aviation Disaster Response & Family Assistance Workshop

 Download the Workshop Brochure

A special 2-day workshop for airline, airport and other transportation & emergency response professionals


July 25-26, 2006
Ft Lauderdale-Hollywood International Airport
Broward County Aviation Office
100 Aviation Blvd

Schedule
Workshop Costs

    Hotel Options
Instructors


Join us for an interactive two-day program on aviation disaster response and family assistance, which will provide you with practical, hands on information to help you better understand the overall process of responding to aviation disasters in your local community as well as how to provide the best possible support to passenger survivors, families and employees. This workshop will also highlight the differences in responding to commercial airline accidents versus corporate and general aviation accidents.

While this workshop focuses on air disaster, the concepts and models used in supporting survivors apply to all types of mass casualty disasters.

Who Should Attend?    
• Airline emergency managers
• Airline care team volunteers
• Airport managers
• Airport passenger service personnel
• Chief pilots
• Flight attendant base managers
• Airport staff
• Emergency Responders
• Mental Health Professionals
• Nurses
• First Responders
• Trauma specialists
• Clergy
• Red Cross volunteers

• Military casualty affairs
• Military transport personnel
• Business aviation professionals
• Air Taxi Operators
• Fractional ownership operators
• Anyone assisting victims following disasters
Workshop Schedule
Day One

Day 1 focuses on the operational and logistical challenges personnel face in the first 24 hours following a disaster.

This workshop focuses on those tasks and challenges that airline station personnel, airport employees and other local governmental and non-governmental organizations must address in the immediate aftermath of a disaster, before other major resources are able to arrive on scene.

On Day 1 you will learn:

  1. The importance of the local station emergency response plan.
    1. Key elements
    2. Roles & responsibilities
    3. Facilities
  2. Integrating the airport plan with your local station plan.
  3. The critical areas of local activity including:
    1. Friends & Relatives Reception Center
    2. Survivor Reception Center
    3. Media Center
    4. Local Command Center
    5. Airport Command Center
  4. Coordination with local responders:
    1. Red Cross
    2. Airport Authority
    3. Fire
    4. Police
    5. Medical Examiner
  5. Integrating external resources
    1. How to get additional help until corporate teams arrive
    2. Mutual Aid – Pros/Cons
    3. Other external resources
  6. Transition to off site Family Assistance and Joint Operations Centers
The arrival of the home office Go Team and integration of local staff and emergency home office teams.
Day Two

Day 2 will provide a solid foundation for dealing with the complex issues surrounding transportation disasters as it relates to assisting both passenger and family survivors.

On Day 2 you will learn:

  • Complexities of mass transportation disasters
  • Understanding survivor and family needs
  • An introduction to communications with survivors
  • Actual case studies of incidents and accidents from the station perspective and exercises in dealing with family/employee issues at the airport
  • Human Services Response™ and second assaults
  • Traumatic stress and how it affects survivors
  • Grief:  the impact of losses on family and passenger survivors
  • Why families want to travel to the accident site and the importance of personal belongings
  • The importance of direct and factual communications
  • Best practices based upon survivor feedback.



Additional Information

Both days will include actual examples from recent accidents, videos and ample group interaction. You may also meet real survivors who may join us during the program.

Our training focuses on helping you understand “HOW” to handle these many critical tasks rather than just telling you what you must do.  All topics are presented with easily understandable concepts.

Location: The workshop will be held  near the Fort Lauderdale-Hollywood Intl. Airport at the Broward County Aviation office located at 100 Aviation Blvd.

Breaks/Lunches: Workshop fee includes break refreshments and lunch. Please let us know of any special dietary considerations.

Hours: Sessions will run from 8:30 AM to 5:00 PM each day.


Workshop Costs

The total cost for the workshop is $499.00.
Groups of 5 or more $449.00 each

Refunds: Refunds will be available on cancellations made up until the workshop date minus a $25 processing fee. Substitutions are permitted. No refunds after workshop ends.

Participants may register online by clicking here or by downloading the workshop brochure and completing the attached registration form. Mail your form to Aviem International, Inc. 2475 Northwinds Parkway, Suite 200, Alpharetta, GA 30004. Please note on the envelope: ATTN-Workshop Registration.

Fax your registration to 1-770-753-6100.
We accept Visa, MasterCard and American Express. We can also accept purchase orders.


Hotel Options

The following hotels have provided special rates for the workshop. Check-in is 7/24, checkout is 7/27. All rates are per room per night, tax exclusive:

Comfort Inn
2520 Stirling Road
Rate: $72.24
Free Airport Transfer

Hampton Inn & Suites
2500 Stirling Road
Rate: $119
Free Airport Transfer

Hilton Garden Inn
180 SW 18th Avenue
Rate: $129
Free Airport Transfer

Ramada Plaza Beach Resort
4060 Galt Ocean Drive
Rate: $89
w/o Airport Transfer

Crowne Plaza
13400 West Sunrise Blvd
Rate: $109
w/ Airport Transfer


Course Instructors
DR. CAROLYN V. COARSEY

Carolyn has an innovative approach to designing effective family assistance training: she works with survivors, family members, and responders to discover post-accident practices that help people heal and uses the results as the basis for her curricula.

Carolyn is the author of Handbook for Human Services Response: a Practical Approach for Helping People. This book is based on 20 plus years of interviews with survivors and family members of victims of airline crashes and other disasters as well as employees and agency personnel who assisted them. Her doctoral dissertation Psychological Aftermath of Air Disaster: What Can Be Learned For Training? clearly documents the power that airline and agency personnel have on survivors of transportation crashes.

Jeff Morgan

Jeff Morgan is President & CEO of Aviem International, Inc. Aviem International is the only company in the world dedicated solely to the task of helping airlines prepare for an aviation disaster with planning, consulting, training, exercises and emergency support services. It’s also the only company of its kind in the world run by professionals with real airline experience.

Jeff Morgan created Aviem International, Inc. after a 20-year career with Delta Air Lines, Inc. During his last six years at Delta he was instrumental in creating Delta’s first dedicated emergency management department, responsible not only for aircraft emergency response procedures, but general emergency preparedness, disaster recovery and business continuity planning. Jeff Morgan is widely recognized within the airline industry for creating the program that set the standard for how airlines respond to disaster with the joint Delta/Swissair response to the Flight 111 tragedy in Halifax, Nova Scotia. He also speaks often about the roles of airlines in emergency response to such groups as the Air Transport Association, Flight Safety Foundation, International Air Transport Association, American Association of Airport Executives and others. He is currently a member of the International Association of Emergency Managers and the Aircraft Rescue and Firefighting (ARFF) Working Group.

Jeff Morgan currently works with airlines around the world, as well as with fractional ownership companies and business/corporate aviation flight departments. He is a commercial pilot with ratings for single engine land fixed wing aircraft and hot air balloons. He is co-founder and president of the Family Assistance Foundation.



 Download the Workshop Brochure

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